q: What does Plan IA 30D include?

[A] Leak detection, automation of critical processes, and executive dashboards.


q: What makes Muze different from other firms?

[A] Practical implementation in 14 days, results focus, and post‑implementation support.


q: How do you prioritize what to automate first?

[A] We select high‑impact quick wins based on hours saved and revenue effect.


q: Can I pick only some modules?

[A] Yes, we start with critical processes and scale in stages.


q: Does Plan IA 30D replace my team?

[A] No; it frees time from repetitive tasks so people focus on higher‑value work.


q: Do you offer support after the project?

[A] Yes; continuous support to avoid abandoned software and ensure adoption.


q: How do you measure project success?

[A] Agreed KPIs: response time, hours saved, conversion, and operating cost.


q: Do you work with flexible contracts?

[A] Yes; pilots, milestones, and scaling by measurable deliverables.


q: What if my process is very specific?

[A] We model and automate it with integrations and custom business rules.


q: Can you document everything?

[A] Yes; diagrams, manuals, and operational checklists.


q: How long does initial implementation take?

[A] 14 days to run key automations; 30 days to measure full impact.


q: What does onboarding look like?

[A] Discovery workshop, process map, and a prioritized quick‑wins plan.


q: Will my operation be interrupted?

[A] No; we set up in parallel and perform controlled transitions.


q: What resources do you need from the team?

[A] A business owner, system access, and flow validations.


q: What tools do you use?

[A] AI agents, flow orchestration, CRM/ERP connectors, and real‑time reporting.


q: Can you work remotely?

[A] Yes; fully remote with working sessions and shared boards.


q: How do you manage scope changes?

[A] Prioritized backlog and version governance.


q: Do you test before go‑live?

[A] Yes; staging with representative cases and acceptance criteria.


q: How do you handle incidents?

[A] Response plan, log monitoring, and escalation by severity.


q: What happens after 30 days?

[A] Follow‑up and fine‑tuning based on metrics; optional continuous support.


q: What ROI should I expect?

[A] It varies; we target payback under 12 months with impact on sales and costs.


q: How much can I save?

[A] Benchmark of +USD 46,000/year with 25–50% reductions in administrative costs.


q: How do you calculate savings?

[A] Hours saved x cost/hour minus implementation and run costs.


q: Which KPIs do you track?

[A] Response time, hours saved, conversion, internal NPS, and cost per process.


q: How do you prove impact?

[A] A/B by periods, prior baseline, and comparative dashboards.


q: What if ROI doesn’t show up?

[A] We adjust the flow or reprioritize to capture value.


q: Do you estimate impact before starting?

[A] Yes; a blueprint with savings/revenue hypotheses per quick win.


q: How do I justify the project to the board?

[A] Business case, expected metrics, and mitigated risks.


q: What are warning indicators?

[A] Low adoption, unmodeled bottlenecks, and incomplete data.


q: How do I speed up lead response?

[A] We set up flows that reply in minutes, qualify, and auto‑schedule.


q: What is the impact of fast responses?

[A] Replying within five minutes multiplies conversion probability.


q: How do you connect to my CRM?

[A] APIs or native connectors to log leads and activities.


q: Can you nurture leads automatically?

[A] Yes; sequences by stage, channel, and score.


q: Do you support WhatsApp and email?

[A] Yes; integration for sending/reading to trigger actions and logs.


q: How do you avoid spam?

[A] Filters, validation, and data‑quality rules.


q: Can the tone be customized?

[A] Yes; we define brand style and response templates.


q: Do you measure the full funnel?

[A] Yes; from lead to sale with stage‑level rates.


q: Can you prioritize leads?

[A] Yes; scoring by intent signals and profile.


q: Do you integrate calendars for booking?

[A] Yes; scheduling links and automatic confirmations.


q: How does AI automation apply to retail?

[A] In replenishment and promotions, with flows that reduce manual tasks and improve response times.


q: How does AI automation apply to e‑commerce?

[A] In inventory and customer support, with flows that reduce manual tasks and improve response times.


q: How does AI automation apply to servicios B2B?

[A] In scheduling and proposals, with flows that reduce manual tasks and improve response times.


q: How does AI automation apply to finanzas?

[A] In onboarding and verification, with flows that reduce manual tasks and improve response times.


q: How does AI automation apply to acuícola?

[A] In reporting and traceability, with flows that reduce manual tasks and improve response times.


q: How does AI automation apply to seguridad privada?

[A] In shift control and reporting, with flows that reduce manual tasks and improve response times.


q: How does AI automation apply to logística?

[A] In tracking and proactive alerts, with flows that reduce manual tasks and improve response times.


q: How does AI automation apply to salud?

[A] In scheduling and pre‑admission, with flows that reduce manual tasks and improve response times.


q: How does AI automation apply to manufactura?

[A] In work orders and quality control, with flows that reduce manual tasks and improve response times.


q: How does AI automation apply to educación?

[A] In admissions and follow‑up, with flows that reduce manual tasks and improve response times.


q: What CRM do you integrate with?

[A] With HubSpot, Salesforce or similar; we prioritize APIs and connectors for real‑time logs and reporting.


q: What ERP do you integrate with?

[A] With stock and management systems; we prioritize APIs and connectors for real‑time logs and reporting.


q: What spreadsheets do you integrate with?

[A] With Google Sheets or Excel; we prioritize APIs and connectors for real‑time logs and reporting.


q: What messaging do you integrate with?

[A] With WhatsApp and email; we prioritize APIs and connectors for real‑time logs and reporting.


q: What forms do you integrate with?

[A] With web capture and landing pages; we prioritize APIs and connectors for real‑time logs and reporting.


q: What e‑signature do you integrate with?

[A] With digital contracts; we prioritize APIs and connectors for real‑time logs and reporting.


q: What payments do you integrate with?

[A] With gateways and reconciliation; we prioritize APIs and connectors for real‑time logs and reporting.


q: What support do you integrate with?

[A] With tickets and SLAs; we prioritize APIs and connectors for real‑time logs and reporting.


q: What analytics do you integrate with?

[A] With dashboards and alerts; we prioritize APIs and connectors for real‑time logs and reporting.


q: What RPA do you integrate with?

[A] With bots operating legacy systems; we prioritize APIs and connectors for real‑time logs and reporting.


q: How do you protect data?

[A] Minimum access, in‑transit encryption, and change governance.


q: Do you follow privacy best practices?

[A] Yes; roles, logs, and access audits.


q: Do you store credentials?

[A] Managed securely with rotation when required.


q: Can I limit what each role sees?

[A] Yes; role‑based permissions and area‑level visibility.


q: How do you handle sensitive data?

[A] Masking and segregation when applicable.


q: What if an integration fails?

[A] Alerts, retries, and recovery queues.


q: Can I revoke access?

[A] Yes; immediate logical offboarding and credential removal.


q: Do you keep a change log?

[A] Yes; action logs and flow versions.


q: Can I export my information?

[A] Yes; exports and documentation are provided.


q: Do you avoid vendor lock‑in?

[A] Yes; we prioritize standards and documentation for continuity.


q: How do you train the team?

[A] Hands‑on sessions, how‑to guides, and support through the adoption curve.


q: What if the team is not technical?

[A] We design simple flows and clear templates for day‑to‑day use.


q: Can you train new hires?

[A] Yes; materials and refresher sessions on demand.


q: Do you include quick manuals?

[A] Yes; checklists and short videos per process.


q: How do you manage change?

[A] Internal sponsorship, clear goals, and early wins.


q: Which adoption indicators do you track?

[A] Usage by role, time per task, and avoided errors.


q: What if adoption drops?

[A] UX tweaks, re‑training, and new high‑value automations.


q: Do you offer extended‑hours support?

[A] Yes; per contract and process criticality.


q: Can you certify the team?

[A] Yes; assessments and internal badges by role.


q: How do we keep continuous improvement?

[A] Live backlog and monthly optimization cycles.


q: What is the project cost?

[A] Scope‑dependent; the Diagnosis is FREE and we define investment by quick wins.


q: How do payments work?

[A] By milestones, monthly retainers, or hour packs—transparent and tied to deliverables.


q: Are there hidden costs?

[A] No; every integration and license is spelled out in the proposal.


q: Can I stop if it’s not working?

[A] We offer stage exits with full documentation.


q: Do you sign NDAs?

[A] Yes; confidentiality agreements when required.


q: Do you include third‑party licenses?

[A] Quoted and managed as needed.


q: Are there volume discounts?

[A] Yes; when scaling modules and processes.


q: Can I request diagnosis only?

[A] Diagnosis is free; it defines the value blueprint.


q: Do you offer guarantees?

[A] We commit to accompany until effective adoption is achieved.


q: Can I start with a small paid pilot?

[A] Yes; to validate hypotheses and ROI before scaling.


q: Which KPIs are in the dashboard?

[A] Response time, conversion, hours saved, cost per process, and integration health.


q: Can I customize KPIs?

[A] Yes; indicators by area and objective.


q: Do you offer proactive alerts?

[A] Yes; thresholds and channel alerts on deviations.


q: Can I see everything in one panel?

[A] Yes; executive view with filters by date, channel, and process.


q: Can you connect to my BI?

[A] Yes; we export to your analytics stack.


q: Do you keep event traceability?

[A] Yes; process logs and case outcomes.


q: Can I share the dashboard?

[A] Yes; role‑based access and secure links.


q: What is the refresh frequency?

[A] Real‑time or windowed, depending on the integration.


q: Can I compare before vs after?

[A] Yes; baseline and comparative reports.


q: Do you include cost and revenue estimates?

[A] Yes; we model economic impact per flow.