task stringclasses 7
values | question_type stringclasses 1
value | ordered bool 1
class | state stringlengths 26 1.97k | question stringlengths 24 221 | options listlengths 2 10 | answer_index int64 0 9 |
|---|---|---|---|---|---|---|
workflow4 | choice | false | Ticket TD-25184
Product: auth-service
Customer tier: silver
Signal quality: low
Load reading: 40
Region: us-east-1
Hours since report: 8.2
Prior tickets (30d): 7 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 2 |
workflow4 | choice | false | Ticket TD-25184
Product: auth-service
Customer tier: silver
Signal quality: low
Load reading: 40
Region: us-east-1
Hours since report: 8.2
Prior tickets (30d): 7 | Does this ticket need human review? | [
"yes",
"no"
] | 0 |
workflow4 | choice | false | Ticket TD-25184
Product: auth-service
Customer tier: silver
Signal quality: low
Load reading: 40
Region: us-east-1
Hours since report: 8.2
Prior tickets (30d): 7 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 2 |
workflow4 | choice | false | Ticket TD-25184
Product: auth-service
Customer tier: silver
Signal quality: low
Load reading: 40
Region: us-east-1
Hours since report: 8.2
Prior tickets (30d): 7 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
escalate | choice | false | Ticket TD-93048
Product: edge-router
Customer tier: bronze
Signal quality: high
Load reading: 22
Region: eu-west-2
Hours since report: 10.8
Prior tickets (30d): 7 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
severity | choice | false | Ticket TD-29324
Product: edge-router
Customer tier: gold
Signal quality: high
Load reading: 72
Region: us-east-1
Hours since report: 9.6
Prior tickets (30d): 9 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 3 |
workflow4 | choice | false | Ticket TD-72580
Product: edge-router
Customer tier: platinum
Signal quality: high
Load reading: 100
Region: eu-west-2
Hours since report: 1.3
Prior tickets (30d): 3 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 4 |
workflow4 | choice | false | Ticket TD-72580
Product: edge-router
Customer tier: platinum
Signal quality: high
Load reading: 100
Region: eu-west-2
Hours since report: 1.3
Prior tickets (30d): 3 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-72580
Product: edge-router
Customer tier: platinum
Signal quality: high
Load reading: 100
Region: eu-west-2
Hours since report: 1.3
Prior tickets (30d): 3 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 0 |
workflow4 | choice | false | Ticket TD-72580
Product: edge-router
Customer tier: platinum
Signal quality: high
Load reading: 100
Region: eu-west-2
Hours since report: 1.3
Prior tickets (30d): 3 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
review | choice | false | Ticket TD-76978
Product: storage-node
Customer tier: gold
Signal quality: high
Load reading: 51
Region: us-east-1
Hours since report: 45.5
Prior tickets (30d): 11 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
team | choice | false | Ticket TD-37980
Product: edge-router
Customer tier: gold
Signal quality: high
Load reading: 69
Region: us-east-1
Hours since report: 26.4
Prior tickets (30d): 1 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 0 |
escalate | choice | false | Ticket TD-55004
Product: storage-node
Customer tier: bronze
Signal quality: high
Load reading: 75
Region: sa-east-1
Hours since report: 1.2
Prior tickets (30d): 3 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
review | choice | false | Ticket TD-78825
Product: edge-router
Customer tier: silver
Signal quality: medium
Load reading: 67
Region: ap-south-1
Hours since report: 18.3
Prior tickets (30d): 2 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-61769
Product: storage-node
Customer tier: platinum
Signal quality: high
Load reading: 50
Region: eu-west-2
Hours since report: 24.1
Prior tickets (30d): 0 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 2 |
workflow4 | choice | false | Ticket TD-61769
Product: storage-node
Customer tier: platinum
Signal quality: high
Load reading: 50
Region: eu-west-2
Hours since report: 24.1
Prior tickets (30d): 0 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-61769
Product: storage-node
Customer tier: platinum
Signal quality: high
Load reading: 50
Region: eu-west-2
Hours since report: 24.1
Prior tickets (30d): 0 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 3 |
workflow4 | choice | false | Ticket TD-61769
Product: storage-node
Customer tier: platinum
Signal quality: high
Load reading: 50
Region: eu-west-2
Hours since report: 24.1
Prior tickets (30d): 0 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
review | choice | false | Ticket TD-22364
Product: edge-router
Customer tier: platinum
Signal quality: low
Load reading: 83
Region: sa-east-1
Hours since report: 36.2
Prior tickets (30d): 8 | Does this ticket need human review? | [
"yes",
"no"
] | 0 |
escalate | choice | false | Ticket TD-22326
Product: storage-node
Customer tier: platinum
Signal quality: low
Load reading: 51
Region: ap-south-1
Hours since report: 16.0
Prior tickets (30d): 6 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
team | choice | false | Ticket TD-56312
Product: storage-node
Customer tier: silver
Signal quality: low
Load reading: 100
Region: sa-east-1
Hours since report: 20.1
Prior tickets (30d): 3 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 3 |
workflow4 | choice | false | Ticket TD-81697
Product: edge-router
Customer tier: gold
Signal quality: medium
Load reading: 21
Region: sa-east-1
Hours since report: 24.8
Prior tickets (30d): 9 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 0 |
workflow4 | choice | false | Ticket TD-81697
Product: edge-router
Customer tier: gold
Signal quality: medium
Load reading: 21
Region: sa-east-1
Hours since report: 24.8
Prior tickets (30d): 9 | Does this ticket need human review? | [
"yes",
"no"
] | 0 |
workflow4 | choice | false | Ticket TD-81697
Product: edge-router
Customer tier: gold
Signal quality: medium
Load reading: 21
Region: sa-east-1
Hours since report: 24.8
Prior tickets (30d): 9 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 0 |
workflow4 | choice | false | Ticket TD-81697
Product: edge-router
Customer tier: gold
Signal quality: medium
Load reading: 21
Region: sa-east-1
Hours since report: 24.8
Prior tickets (30d): 9 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-50818
Product: edge-router
Customer tier: bronze
Signal quality: low
Load reading: 21
Region: eu-west-2
Hours since report: 44.0
Prior tickets (30d): 6 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 2 |
workflow4 | choice | false | Ticket TD-50818
Product: edge-router
Customer tier: bronze
Signal quality: low
Load reading: 21
Region: eu-west-2
Hours since report: 44.0
Prior tickets (30d): 6 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-50818
Product: edge-router
Customer tier: bronze
Signal quality: low
Load reading: 21
Region: eu-west-2
Hours since report: 44.0
Prior tickets (30d): 6 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 0 |
workflow4 | choice | false | Ticket TD-50818
Product: edge-router
Customer tier: bronze
Signal quality: low
Load reading: 21
Region: eu-west-2
Hours since report: 44.0
Prior tickets (30d): 6 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
review | choice | false | Ticket TD-95981
Product: storage-node
Customer tier: bronze
Signal quality: medium
Load reading: 92
Region: eu-west-2
Hours since report: 5.5
Prior tickets (30d): 1 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
severity | choice | false | Ticket TD-56182
Product: billing-api
Customer tier: platinum
Signal quality: medium
Load reading: 75
Region: sa-east-1
Hours since report: 7.3
Prior tickets (30d): 10 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 3 |
escalate | choice | false | Ticket TD-23162
Product: storage-node
Customer tier: platinum
Signal quality: medium
Load reading: 92
Region: us-east-1
Hours since report: 5.3
Prior tickets (30d): 10 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
team | choice | false | Ticket TD-96690
Product: auth-service
Customer tier: silver
Signal quality: high
Load reading: 96
Region: us-east-1
Hours since report: 43.9
Prior tickets (30d): 9 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 2 |
workflow4 | choice | false | Ticket TD-73619
Product: edge-router
Customer tier: silver
Signal quality: high
Load reading: 83
Region: eu-west-2
Hours since report: 19.7
Prior tickets (30d): 2 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 4 |
workflow4 | choice | false | Ticket TD-73619
Product: edge-router
Customer tier: silver
Signal quality: high
Load reading: 83
Region: eu-west-2
Hours since report: 19.7
Prior tickets (30d): 2 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-73619
Product: edge-router
Customer tier: silver
Signal quality: high
Load reading: 83
Region: eu-west-2
Hours since report: 19.7
Prior tickets (30d): 2 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 0 |
workflow4 | choice | false | Ticket TD-73619
Product: edge-router
Customer tier: silver
Signal quality: high
Load reading: 83
Region: eu-west-2
Hours since report: 19.7
Prior tickets (30d): 2 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
workflow4 | choice | false | Ticket TD-64249
Product: storage-node
Customer tier: bronze
Signal quality: high
Load reading: 72
Region: eu-west-2
Hours since report: 23.2
Prior tickets (30d): 10 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 3 |
workflow4 | choice | false | Ticket TD-64249
Product: storage-node
Customer tier: bronze
Signal quality: high
Load reading: 72
Region: eu-west-2
Hours since report: 23.2
Prior tickets (30d): 10 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-64249
Product: storage-node
Customer tier: bronze
Signal quality: high
Load reading: 72
Region: eu-west-2
Hours since report: 23.2
Prior tickets (30d): 10 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 3 |
workflow4 | choice | false | Ticket TD-64249
Product: storage-node
Customer tier: bronze
Signal quality: high
Load reading: 72
Region: eu-west-2
Hours since report: 23.2
Prior tickets (30d): 10 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
severity | choice | false | Ticket TD-45392
Product: storage-node
Customer tier: gold
Signal quality: high
Load reading: 7
Region: ap-south-1
Hours since report: 9.1
Prior tickets (30d): 6 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 0 |
review | choice | false | Ticket TD-93874
Product: storage-node
Customer tier: silver
Signal quality: high
Load reading: 99
Region: eu-west-2
Hours since report: 31.6
Prior tickets (30d): 4 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
severity | choice | false | Ticket TD-28363
Product: storage-node
Customer tier: silver
Signal quality: low
Load reading: 75
Region: ap-south-1
Hours since report: 29.3
Prior tickets (30d): 9 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 2 |
workflow4 | choice | false | Ticket TD-78587
Product: storage-node
Customer tier: bronze
Signal quality: medium
Load reading: 27
Region: ap-south-1
Hours since report: 23.2
Prior tickets (30d): 11 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 0 |
workflow4 | choice | false | Ticket TD-78587
Product: storage-node
Customer tier: bronze
Signal quality: medium
Load reading: 27
Region: ap-south-1
Hours since report: 23.2
Prior tickets (30d): 11 | Does this ticket need human review? | [
"yes",
"no"
] | 0 |
workflow4 | choice | false | Ticket TD-78587
Product: storage-node
Customer tier: bronze
Signal quality: medium
Load reading: 27
Region: ap-south-1
Hours since report: 23.2
Prior tickets (30d): 11 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 3 |
workflow4 | choice | false | Ticket TD-78587
Product: storage-node
Customer tier: bronze
Signal quality: medium
Load reading: 27
Region: ap-south-1
Hours since report: 23.2
Prior tickets (30d): 11 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-13745
Product: auth-service
Customer tier: gold
Signal quality: medium
Load reading: 51
Region: eu-west-2
Hours since report: 5.1
Prior tickets (30d): 5 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 2 |
workflow4 | choice | false | Ticket TD-13745
Product: auth-service
Customer tier: gold
Signal quality: medium
Load reading: 51
Region: eu-west-2
Hours since report: 5.1
Prior tickets (30d): 5 | Does this ticket need human review? | [
"yes",
"no"
] | 0 |
workflow4 | choice | false | Ticket TD-13745
Product: auth-service
Customer tier: gold
Signal quality: medium
Load reading: 51
Region: eu-west-2
Hours since report: 5.1
Prior tickets (30d): 5 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 2 |
workflow4 | choice | false | Ticket TD-13745
Product: auth-service
Customer tier: gold
Signal quality: medium
Load reading: 51
Region: eu-west-2
Hours since report: 5.1
Prior tickets (30d): 5 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
review | choice | false | Ticket TD-23700
Product: edge-router
Customer tier: bronze
Signal quality: medium
Load reading: 100
Region: sa-east-1
Hours since report: 17.3
Prior tickets (30d): 5 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-69940
Product: edge-router
Customer tier: silver
Signal quality: low
Load reading: 86
Region: ap-south-1
Hours since report: 37.5
Prior tickets (30d): 0 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 3 |
workflow4 | choice | false | Ticket TD-69940
Product: edge-router
Customer tier: silver
Signal quality: low
Load reading: 86
Region: ap-south-1
Hours since report: 37.5
Prior tickets (30d): 0 | Does this ticket need human review? | [
"yes",
"no"
] | 0 |
workflow4 | choice | false | Ticket TD-69940
Product: edge-router
Customer tier: silver
Signal quality: low
Load reading: 86
Region: ap-south-1
Hours since report: 37.5
Prior tickets (30d): 0 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 0 |
workflow4 | choice | false | Ticket TD-69940
Product: edge-router
Customer tier: silver
Signal quality: low
Load reading: 86
Region: ap-south-1
Hours since report: 37.5
Prior tickets (30d): 0 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
escalate | choice | false | Ticket TD-32742
Product: edge-router
Customer tier: platinum
Signal quality: medium
Load reading: 97
Region: ap-south-1
Hours since report: 41.5
Prior tickets (30d): 6 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
escalate | choice | false | Ticket TD-94284
Product: storage-node
Customer tier: gold
Signal quality: high
Load reading: 95
Region: eu-west-2
Hours since report: 30.6
Prior tickets (30d): 5 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
severity | choice | false | Ticket TD-33227
Product: billing-api
Customer tier: gold
Signal quality: high
Load reading: 64
Region: eu-west-2
Hours since report: 45.6
Prior tickets (30d): 1 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 3 |
workflow4 | choice | false | Ticket TD-35500
Product: edge-router
Customer tier: silver
Signal quality: high
Load reading: 90
Region: eu-west-2
Hours since report: 13.7
Prior tickets (30d): 9 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 4 |
workflow4 | choice | false | Ticket TD-35500
Product: edge-router
Customer tier: silver
Signal quality: high
Load reading: 90
Region: eu-west-2
Hours since report: 13.7
Prior tickets (30d): 9 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-35500
Product: edge-router
Customer tier: silver
Signal quality: high
Load reading: 90
Region: eu-west-2
Hours since report: 13.7
Prior tickets (30d): 9 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 0 |
workflow4 | choice | false | Ticket TD-35500
Product: edge-router
Customer tier: silver
Signal quality: high
Load reading: 90
Region: eu-west-2
Hours since report: 13.7
Prior tickets (30d): 9 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
escalate | choice | false | Ticket TD-27493
Product: storage-node
Customer tier: bronze
Signal quality: high
Load reading: 97
Region: us-east-1
Hours since report: 47.5
Prior tickets (30d): 5 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
escalate | choice | false | Ticket TD-89627
Product: edge-router
Customer tier: platinum
Signal quality: high
Load reading: 84
Region: eu-west-2
Hours since report: 25.9
Prior tickets (30d): 6 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
team | choice | false | Ticket TD-44575
Product: auth-service
Customer tier: silver
Signal quality: low
Load reading: 0
Region: eu-west-2
Hours since report: 10.4
Prior tickets (30d): 6 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 2 |
escalate | choice | false | Ticket TD-78470
Product: edge-router
Customer tier: silver
Signal quality: low
Load reading: 85
Region: ap-south-1
Hours since report: 33.6
Prior tickets (30d): 5 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
workflow4 | choice | false | Ticket TD-69307
Product: billing-api
Customer tier: gold
Signal quality: high
Load reading: 29
Region: sa-east-1
Hours since report: 19.4
Prior tickets (30d): 4 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 1 |
workflow4 | choice | false | Ticket TD-69307
Product: billing-api
Customer tier: gold
Signal quality: high
Load reading: 29
Region: sa-east-1
Hours since report: 19.4
Prior tickets (30d): 4 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-69307
Product: billing-api
Customer tier: gold
Signal quality: high
Load reading: 29
Region: sa-east-1
Hours since report: 19.4
Prior tickets (30d): 4 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 1 |
workflow4 | choice | false | Ticket TD-69307
Product: billing-api
Customer tier: gold
Signal quality: high
Load reading: 29
Region: sa-east-1
Hours since report: 19.4
Prior tickets (30d): 4 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-43987
Product: billing-api
Customer tier: bronze
Signal quality: low
Load reading: 53
Region: us-east-1
Hours since report: 20.1
Prior tickets (30d): 10 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 1 |
workflow4 | choice | false | Ticket TD-43987
Product: billing-api
Customer tier: bronze
Signal quality: low
Load reading: 53
Region: us-east-1
Hours since report: 20.1
Prior tickets (30d): 10 | Does this ticket need human review? | [
"yes",
"no"
] | 0 |
workflow4 | choice | false | Ticket TD-43987
Product: billing-api
Customer tier: bronze
Signal quality: low
Load reading: 53
Region: us-east-1
Hours since report: 20.1
Prior tickets (30d): 10 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 1 |
workflow4 | choice | false | Ticket TD-43987
Product: billing-api
Customer tier: bronze
Signal quality: low
Load reading: 53
Region: us-east-1
Hours since report: 20.1
Prior tickets (30d): 10 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
team | choice | false | Ticket TD-20315
Product: storage-node
Customer tier: silver
Signal quality: medium
Load reading: 44
Region: us-east-1
Hours since report: 28.9
Prior tickets (30d): 4 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 3 |
team | choice | false | Ticket TD-50232
Product: billing-api
Customer tier: platinum
Signal quality: low
Load reading: 40
Region: eu-west-2
Hours since report: 24.5
Prior tickets (30d): 11 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 1 |
escalate | choice | false | Ticket TD-49491
Product: auth-service
Customer tier: gold
Signal quality: medium
Load reading: 36
Region: eu-west-2
Hours since report: 41.3
Prior tickets (30d): 1 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
severity | choice | false | Ticket TD-29471
Product: billing-api
Customer tier: platinum
Signal quality: medium
Load reading: 97
Region: ap-south-1
Hours since report: 12.7
Prior tickets (30d): 8 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 4 |
review | choice | false | Ticket TD-75364
Product: edge-router
Customer tier: silver
Signal quality: low
Load reading: 50
Region: sa-east-1
Hours since report: 19.0
Prior tickets (30d): 4 | Does this ticket need human review? | [
"yes",
"no"
] | 0 |
escalate | choice | false | Ticket TD-97561
Product: auth-service
Customer tier: bronze
Signal quality: low
Load reading: 61
Region: eu-west-2
Hours since report: 12.5
Prior tickets (30d): 6 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
team | choice | false | Ticket TD-46728
Product: billing-api
Customer tier: bronze
Signal quality: high
Load reading: 80
Region: eu-west-2
Hours since report: 12.7
Prior tickets (30d): 6 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 1 |
workflow4 | choice | false | Ticket TD-62042
Product: auth-service
Customer tier: bronze
Signal quality: low
Load reading: 52
Region: sa-east-1
Hours since report: 37.2
Prior tickets (30d): 0 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 2 |
workflow4 | choice | false | Ticket TD-62042
Product: auth-service
Customer tier: bronze
Signal quality: low
Load reading: 52
Region: sa-east-1
Hours since report: 37.2
Prior tickets (30d): 0 | Does this ticket need human review? | [
"yes",
"no"
] | 0 |
workflow4 | choice | false | Ticket TD-62042
Product: auth-service
Customer tier: bronze
Signal quality: low
Load reading: 52
Region: sa-east-1
Hours since report: 37.2
Prior tickets (30d): 0 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 2 |
workflow4 | choice | false | Ticket TD-62042
Product: auth-service
Customer tier: bronze
Signal quality: low
Load reading: 52
Region: sa-east-1
Hours since report: 37.2
Prior tickets (30d): 0 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
escalate | choice | false | Ticket TD-33009
Product: billing-api
Customer tier: bronze
Signal quality: low
Load reading: 83
Region: us-east-1
Hours since report: 1.3
Prior tickets (30d): 11 | Should the ticket be escalated now? | [
"yes",
"no"
] | 0 |
team | choice | false | Ticket TD-72855
Product: billing-api
Customer tier: platinum
Signal quality: low
Load reading: 29
Region: eu-west-2
Hours since report: 30.9
Prior tickets (30d): 1 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 1 |
workflow4 | choice | false | Ticket TD-77088
Product: edge-router
Customer tier: silver
Signal quality: medium
Load reading: 51
Region: us-east-1
Hours since report: 4.7
Prior tickets (30d): 4 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 2 |
workflow4 | choice | false | Ticket TD-77088
Product: edge-router
Customer tier: silver
Signal quality: medium
Load reading: 51
Region: us-east-1
Hours since report: 4.7
Prior tickets (30d): 4 | Does this ticket need human review? | [
"yes",
"no"
] | 0 |
workflow4 | choice | false | Ticket TD-77088
Product: edge-router
Customer tier: silver
Signal quality: medium
Load reading: 51
Region: us-east-1
Hours since report: 4.7
Prior tickets (30d): 4 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 0 |
workflow4 | choice | false | Ticket TD-77088
Product: edge-router
Customer tier: silver
Signal quality: medium
Load reading: 51
Region: us-east-1
Hours since report: 4.7
Prior tickets (30d): 4 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-11925
Product: storage-node
Customer tier: platinum
Signal quality: high
Load reading: 9
Region: sa-east-1
Hours since report: 9.7
Prior tickets (30d): 4 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 0 |
workflow4 | choice | false | Ticket TD-11925
Product: storage-node
Customer tier: platinum
Signal quality: high
Load reading: 9
Region: sa-east-1
Hours since report: 9.7
Prior tickets (30d): 4 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
workflow4 | choice | false | Ticket TD-11925
Product: storage-node
Customer tier: platinum
Signal quality: high
Load reading: 9
Region: sa-east-1
Hours since report: 9.7
Prior tickets (30d): 4 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 3 |
workflow4 | choice | false | Ticket TD-11925
Product: storage-node
Customer tier: platinum
Signal quality: high
Load reading: 9
Region: sa-east-1
Hours since report: 9.7
Prior tickets (30d): 4 | Should the ticket be escalated now? | [
"yes",
"no"
] | 1 |
team | choice | false | Ticket TD-49454
Product: billing-api
Customer tier: gold
Signal quality: low
Load reading: 70
Region: us-east-1
Hours since report: 3.4
Prior tickets (30d): 2 | Which team owns this ticket? | [
"platform",
"billing",
"identity",
"infrastructure"
] | 1 |
workflow4 | choice | false | Ticket TD-29371
Product: billing-api
Customer tier: bronze
Signal quality: high
Load reading: 25
Region: ap-south-1
Hours since report: 42.3
Prior tickets (30d): 8 | What severity does the true load fall in? | [
"1",
"2",
"3",
"4",
"5"
] | 1 |
workflow4 | choice | false | Ticket TD-29371
Product: billing-api
Customer tier: bronze
Signal quality: high
Load reading: 25
Region: ap-south-1
Hours since report: 42.3
Prior tickets (30d): 8 | Does this ticket need human review? | [
"yes",
"no"
] | 1 |
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